The Agent guide

The Agent guide


How to onboard new users to the project

  1. Once the tool is installed on your system, then Open the browser and enter the URL: https://remotedesk.me 

  2. Enter your ID and Password which you received in email

 

  1. Click on “Connect to RemoteDesk”

                

  1. Click the Checkbox and click “Open RemoteDesk”

 







  1. RemoteDesk will connect to the Server


A screenshot of a computerDescription automatically generated


  1. Click Let’s begin













  1. Accept the Agreement Policy and click “Start System Check”



  1. Click on Confirm















  1. System check begins















  1. Agent is prompted to complete the face scan

















  1. Click on I AGREE, LET’S BEGIN















  1. To complete the Onboarding, the app will end the session and upload your data.















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After the successful upload of your baseline profile,your supervisor will be able to review the profile and approve it.
Please contact your supervisor for Onboarding approval.

Note:- Post Onboarding profile approval, the RemoteDesk Application can be auto-launched by clicking on the RemoteDesk application icon located on a desktop screen and ignoring manual process going via the website Remotedesk.me

HELPFUL TIPS

  1. Avoid having doors, windows, or any other object in the background.
  1. Sit in a well-lit environment with, plain background, preferably with the light source in front of you so there is no shadow on your face.



Login Process post onboarding approval for Agent

Agent will be notified via mail once your supervisor approves the agent's onboarding profile.

  1. Click on the RemoteDesk shortcut located on the desktop screen to open the application.

  1. The RemoteDesk will connect to the Server



  1. Accept the Agreement Policy and click “Start System Check”

A screen shot of a computerDescription automatically generated


  1. Click Confirm















  1. The RemoteDesk application checks for any screen-casting device













  1. Agent is prompted to complete a face scan

















  1. Click on I AGREE, LET’S BEGIN















  1. Active Monitoring Screen


  1. There are 3 options available for the Agent/user while the tool is active on their system:





  1. Pause: This is used when the user has to Pause the session temporarily and use the camera to attend a video call or meeting. In this case the user will be prompted to enter OTP . The OTP will be provided by their respective Supervisor.
      Once the meeting is completed the user will click on the Resume button to start the Proctoring session again.











  1. Break: This option can be used whenever the user wants to go on a Break either a short break. Example: to pick a glass of water etc. and for long Breaks. However, the users are advised to lock their screen completely while going on long breaks.
  1. End: This option will be clicked by the user when the session or workday is completed, and the data uploading will start once this button is clicked.



Explained are some Events with actions below:

  1. Left session: This Event occurs when User moves away from the Workstation/or User's face is not seen in the workstation’s camera for X seconds (where X is configurable and will be set to 60 sec).
  2. Mobile Phone Detected: This event occurs when RemoteDesk detects a Mobile Phone.
  3. Imposter Detected: This event occurs when the user's face is not matched with the current workstation user.
  4. Multiple Face Detected: This event occurs when Remote Desk detects more than one user in the camera of the Agent's Workstation.







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