Enable Email/Web feed notifications on RemoteDesk Admin dashboard

1. Click on the Arrow next to your Name and select Notification settings

1. You can Enable Email / Webfeed (Dashboard) Notifications

1. Enable the required switch

1. Click on Update and Save

1. You can also set Project specific notifications

1. Click on Select Project

1. Click on Majorel POC

1. Enable/Disable required notifications for Email / Webfeed

1. Click on Update and Save

How to add agents to the project

1. Click on the “+” icon to add agents

1. Enter Agent’s First Name, Last Name and the Enterprise ID/Email Address
   

1. Click on the “+” icon to add the user as Agent
   

How to validate any violations

1. Visit remotedesk.me and login with admin credentials
   
2. Click on the “Violation Management” tab
   

1. You have the capability to apply a filter to search for a specific user within a defined date range.
   

1. To view a specific incident, simply click on the dropdown menu (“show more”) to access more details
   

1. If the incident is valid, select the 'Valid Incident' button by choosing (VI)
   

1. If necessary, add a note and proceed by clicking on the 'YES' tab to escalate the incident further
   

1. Based on the violation review, you can also mark this incident as false positive (FP), escalate to the manager or supervisor to review as (ES), and no action as (NA), etc.
   

How to change the agent's password from the dashboard

1. Login to RemoteDesk Supervisor’s dashboard and click the User Management tab.
   

1. Click on the three vertical dots for the required user and select Change Password option.
   

1. Set the new password which should be 12 characters long and alphanumeric and click on Save.