Information We Collect 

Personal Information that you provide through the Services: We collect Personal Information (as per the requirements set by your Organization after receiving consent from you, the  user, such as when you:

• Register for and/or login to the Platform; request customer support, a demo, or more information; 

• Communicate with us via email, our website  or social media sites; 

• Provide biometric data, including as part of onboarding to the Services, to create your baseline profile.

Personal Information collected through our Services include the following:

• First and Last Name

• Email Address

• Allowed IP address(es)

• Name of the Organization

• Image snapshots from webcam 

• Biometric data : Face scan, which may be considered as biometric information
  
  What is the type of data stored by RemoteDesk ?
  RemoteDesk stores Biometric data and Session metadata
  The biometric data includes (Facial snapshot for Onboarding and Violation Images) Whereas metadata includes session related data as listed below 

RemoteDesk Metadata Sample Fields

Data Retention and Deletion

By default, data collected for remote desk monitoring  (including biometric data) are held for up to seven (7) days after submission and your baseline profile and data collected for identity verification purposes (including the biometric data we use to create your baseline profile) is retained based on your Organization’s requirement and configuration from the time the baseline is created on our Platform.
Note - Data retention policy is set as per client requirement , 7 day retention is default

After the applicable retention period, we will automatically purge (delete) your Personal Information from the Platform and our systems  and maintain only the minimal amount of data required for use of our services  and necessary business purposes and legal compliance –  which in most cases means the bare minimum, non-identifiable data, stored in an anonymized form to show certain session details such as the date, time, duration, and volume of sessions that took place. After the retention period, only your  ‘Organization’ has your data if they have exported from our system and retained it.

How RemoteDesk purges data ?

When the data retention days limit it completed then the data is deleted from the RemoteDesk storage space as well as the database. Violation metadata that is the information about the incident occurred datetime, UUID, escalation status is retained for reporting purposes in future.


What happens to the data when a user account is deleted from RemoteDesk ?When the user account is deleted then RemoteDesk anonymizes the user by changing the email, username, first name and last name and all the related information.  For more information please refer RemoteDesk Privacy Policy https://remotedesk.com/privacy-policy